Shipping Policy for Sand + Fog 2026
Order Processing Timeline
At Sand + Fog 2026, we prepare each order promptly after payment confirmation and any required verification. Our standard order processing time is between 1-3 business days. Please note this timeframe covers order preparation only and does not include shipping transit time.
Shipping Options and Fees
Shipping methods vary based on your delivery address, the products you select—such as our candles, aromas, personal care items, and diffusers—and carrier availability. Shipping fees are calculated and displayed during checkout and reflect the delivery service and conditions applicable to your order.
Estimated Delivery Timeframes
Once dispatched, shipments typically arrive within 5-10 business days. These estimates are not guaranteed delivery dates. Actual transit times may be influenced by factors beyond our control, including carrier operations, weather events, holidays, customs processing, and local conditions.
Tracking Your Shipment
When tracking is available, you will receive shipment details after your order has shipped. Tracking updates may delay activation until the carrier scans your package, so please check tracking status regularly for the latest information on your delivery's progress.
Delivery Address Accuracy
You are responsible for providing accurate and complete shipping information during checkout. If you notice an error in your address, contact us immediately to request a correction. Once your order is packed or handed over to the carrier, changes may not be possible.
International Orders
For international shipments, please be aware that customs inspections, import duties, taxes, and other regulations of the destination country may apply. Such procedures can extend delivery times. Responsibility for any additional charges is determined by shipping terms and applicable law.
Multiple Shipments
Orders containing products from different fulfillment centers or with different availability dates may arrive in separate packages. Where possible, tracking information will be provided for each shipment individually.
Handling Delivery Issues
If your package is delayed, tracking has become inactive, or delivery attempts fail, please consult the tracking information first. For further help, contact Sand + Fog 2026 directly at ashokpavithra03082000@gmail.com.
If your order arrives damaged or with missing items, keep the original packaging and provide your order details along with photos to assist with resolution.
Undeliverable Orders
Packages may be returned to us if delivery information is incomplete, the recipient is unavailable, or the carrier cannot deliver the shipment. Depending on the reason for return and store policies, we will arrange for reshipment or issue refunds accordingly.
Policy Updates
Shipping rates, delivery services, and order processing times may change as we adjust fulfillment operations. We recommend reviewing this policy and shipping details at checkout prior to placing your order to stay informed of the current terms.