Return & Refund Policy

Return & Refund Policy for Sand + Fog 2026

Returns Overview

Sand + Fog 2026 is committed to helping customers who need to return items or address product concerns after purchase. This policy explains how we handle returns, refund reviews, and related issues for orders placed through our store.

Return Eligibility and Timeframe

Items purchased from Sand + Fog 2026 may be eligible for return within 30 days from the date of delivery. To qualify for a return, purchased products must meet the requirements specified below.

Return Conditions

Products submitted for return should:

Be unused and in a condition suitable for assessment.
Include original packaging, accessories, and any other components supplied, whenever reasonably possible.

Sand + Fog 2026 reserves the right to inspect returned items to confirm their condition before processing a refund or exchange.

How to Request a Return

Locate your order confirmation or purchase record.
Contact Sand + Fog 2026 via our customer support channels or email ashokpavithra03082000@gmail.com.
Provide details about the item you want to return and the reason for the return.
Wait for return instructions before sending any items back. Unapproved returns might cause delays or difficulty in processing.

Return Shipping Responsibilities

Return shipping obligations differ depending on the reason for the return:

If you are returning an item due to a change of mind, shipping costs for the return may be your responsibility where allowed.
If the item is defective, damaged, or incorrect, Sand + Fog 2026 will provide further instructions and may cover the return shipping costs subject to store policy and applicable consumer laws.

Refund Process and Timing

After we receive and inspect a returned item, we will determine if it meets our return conditions. When approved:

Refunds will generally be issued through the original payment method.
The funds typically take between 5 to 10 business days to appear, depending on your payment provider or financial institution.

If a refund cannot be approved, we will explain the reason and suggest any possible next steps.

Damaged, Defective, or Incorrect Orders

If your order arrives with damage, a defect, missing parts, or does not match what you purchased, please:

Report the issue to Sand + Fog 2026 promptly.
Include your order details and clear photographs of the product.

We will review the information and determine an appropriate resolution such as a replacement or refund in compliance with relevant laws. If an exchange is unavailable, you may be offered a return followed by a new purchase.

Order Cancellation Policy

You may request cancellation of an order within 24 hours of purchase, provided the order has not progressed too far into processing. Once the order is dispatched, cancellation requests cannot be accommodated, and the standard return process will apply.

Exceptions

Certain items or conditions may carry specific return and refund rules disclosed prior to purchase. All exceptions comply with applicable consumer protection laws.